Do you have a tested and updated Disaster recovery plan?

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Do you have your network stopping any unauthorized hardware to connect on your network?

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Do you have a Patch and Vulnerability management program?

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Do you want to migrate applications to the cloud?

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We bring 20+ years experience of federal government support to your project to answer these and many operations challenges! Call us today for a free consultation.

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IT Operations

Too often, goals can seem unattainable, and focus is put on the constraints. But we must not lose sight. Processes are put in place for a reason, but they don't need to be static. NSG understands that agility and flexibility are required when it comes to IT infrastructure operations. In a perfect world, you might spend most of your time focused on the future organizational goals, not on maintaining your infrastructure. But the reality is quite the opposite. An organization's IT budget is mostly spent on operating and maintaining its solutions and on the platform on which it resides.
This is where NSG can help you—by elevating your solutions running at its peak, operating it with agile customer support, improving quality of service, and keeping solutions well maintained.
We incorporate best practices and frameworks such as PMI, ITIL in developing, measuring and continuously improving the quality of the solutions that our clients provide to their customers.
The NSG portfolio of Infrastructure Solutions helps organizations manage their technology infrastructure while bolstering their ability to deliver affordable IT solutions that bring optimum service levels to users and customers. We leverage industry best practices, sound methodologies and solid management frameworks to define, measure and continuously improve management processes, delivering high quality operational solutions and enhanced support.

Discover

Step 1 - Discover

We work with you to discover your Operations and how we can help you improve

Respond

Step 2 - Respond

We respond to your needs and deliver

Support

Step 3 - Support

We help support your infrastructure, applications and users

IT Operations Solutions

Architecture and Engineering Support

Our expert consultants to help you in architecting networks and design data centers. We provide expertise in server and desktop virtualization using VmWare, Microsoft HyperV or Open source products like Zen Hypervisor. Where network bandwidth is an important consideration, NSG consultant help you with Citrix, LogMeIn, or Microsoft Skype for Business.

Systems Administration Support

We have provided expert support in system and desktop administration. We have certified and experienced resources in AIX, Linux, Windows Servers and Desktops. Our consultants employ ITIL best practices in patch management, configuration management, and performance management.

Help Desk Support

Today's businesses rely on mission-critical applications to be running at its peak. Applications have large user bases both internally and externally and users expect knowledgeable, responsive support. When it comes to help desk support, thousands of users rely on help desk provided by us. Our team is comprised of the right mix of application SMEs, database developers, and J2EE, .NET and report developers who provide efficient and measurable response time governed by Service Level Agreements. All Critical issues are immediately fixed within 2 hours of problem reported and all patches and minor enhancements are closed in three business days. NSG consultants bring the best of Microsoft Operations Framework (MOF) and ITIL practices in incident management, log management, Service Level Management and issue resolution. We develop Knowledge database for self help and issue resolution by Level 1 help desk.

Asset Management

Businesses invest heavily in their IT Assets. These assets need to be accurately tracked so CIO knows where it is deployed, what the configuration is, how many application licenses are installed, and how many licenses are actually used. NSG not only helps maintain the assets database, it helps correlate between licenses bought to how many of them are deployed to how many are actually used. This helps organizations become informed on what assets they have and how much it is used and can help minimize their annual maintenance costs.

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